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Title
Text copied to clipboard!Customer Service Manager in Air Traffic
Description
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We are looking for a Customer Service Manager in Air Traffic who will lead and develop the customer service team within the air traffic sector. In this role, you will act as a liaison between customers, airlines, and other stakeholders to ensure a smooth and high-quality customer experience. Success in this position requires strong leadership skills, the ability to solve problems quickly and effectively, and excellent communication abilities. As a Customer Service Manager, you will be responsible for training the team, planning work shifts, and developing customer service processes. Additionally, you will monitor customer feedback and improve operational methods to enhance customer satisfaction. The job demands the ability to work under pressure and flexibility in changing situations. Success also requires good collaboration skills with various stakeholders and the ability to lead a diverse team. We offer the opportunity to influence the quality and development of customer service in air traffic in a dynamic environment.
Responsibilities
Text copied to clipboard!- Lead and develop the air traffic customer service team
- Plan and manage work shifts and resources
- Handle customer feedback and improve service processes
- Ensure quality and efficiency of customer service
- Train and motivate team members
- Collaborate with airlines and other stakeholders
- Resolve customer service-related issues
- Monitor customer satisfaction metrics and report results
- Develop new customer service solutions and practices
- Ensure team compliance with industry regulations and standards
Requirements
Text copied to clipboard!- Previous experience in customer service management, preferably in air traffic
- Excellent communication and interpersonal skills
- Ability to lead and motivate a team
- Strong problem-solving skills and stress tolerance
- Fluent in Finnish and English
- Good organizational skills and attention to detail
- Knowledge of the air traffic industry and regulations
- Experience in handling and analyzing customer feedback
- IT skills in customer service systems
- Flexibility and readiness to work varying shifts
Potential interview questions
Text copied to clipboard!- What experience do you have in managing customer service?
- How would you motivate your team in challenging situations?
- Describe a situation where you solved a difficult customer service problem.
- How would you develop customer service processes in air traffic?
- How do you ensure team well-being and efficiency?
- How do you handle negative customer feedback?
- What do you consider a good customer service experience in air traffic?
- How do you manage busy and stressful situations?
